​What types of dog products do you offer?
We offer a wide range of high quality dog products, including crate furniture, dog beds and cushions, detailed dog costumes, GPS trackers and tags, collars, leashes, harnesses, and dog apparel. Our catalog features items from trusted brands, ensuring quality and safety for your pet.

How do I know what size collar or harness to buy?
Each collar and harness in our catalog includes sizing information. Measure your dog’s neck or chest according to the instructions provided and consult our SIZE CHART to determine correct size. To ensure the correct fit. If you're unsure, our customer care team is available to help you choose the right size.

Can I return or exchange a product if it doesn’t work for my dog?
Yes, we offer a hassle-free return and exchange policy. If a product doesn’t meet your expectations or isn’t the right fit for your dog, you can return it within 30 days for a refund or exchange. Please see our Return and Exchange Policy for more details.

How can I keep my dog’s bed cushions clean?
The covers of our dog beds/cushions have zipper closings so they are removable for machine washing. You can also spot clean them with soap and water. Check the product description for cleaning instructions. 

How can I find out if a product is in stock?
Product availability is indicated in our website catalog. If an item is out of stock, you can sign up to be notified when it becomes available again. Additionally, you can contact our customer care team to check on stock levels.

Do you offer any discounts or loyalty programs?
Yes, we offer promotions, discounts, and a loyalty program for our customers. Check our catalog or website for current offers, and sign up for our newsletter to receive updates on special deals and new product launches.

How do I place an order?
You can place an order directly through our website or by phone. Simply browse our catalog, select the items you want,

and follow the checkout process. If you need assistance, our customer care team is available to help.

What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and store gift cards. All transactions are secure and encrypted to protect your information.

How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method selected. Typically, orders are processed within [insert processing time, e.g., 1-2 business days] and delivered within [insert delivery time, e.g., 3-5 business days]. Expedited shipping options are also available.

Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your package online. If you have any issues with tracking, our customer care team is here to assist you.

What should I do if I have a problem with my order?
If you encounter any issues with your order, such as missing items, incorrect products, or damage during shipping, please contact our customer care team immediately. We will work quickly to resolve the issue to your satisfaction.

How do I contact customer service?
You can reach our customer service team by phone at 562-233-7271, by email at info@dogzzzs.com, or through the live chat feature on our website during regular business hours. We are here to help with any questions or concerns.